Temple House logo in white

Privacy Policy

Privacy Policy

Temple House is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website, make a booking, or otherwise interact with us.

1. Information We Collect

Information You Provide Voluntarily

When you complete a booking, sign up to our newsletter, contact us, or otherwise communicate with us, you may provide personal data such as:

  • Name, postal address, email address, and phone number
  • Payment details (processed securely by our payment providers)
  • Booking history and preferences
  • Demographic details such as gender and location (if provided voluntarily)

By providing this information, you consent to us collecting, using, and storing it in line with this policy.

Information We Collect Automatically

When you browse our website, we may automatically collect:

  • Device type, browser, and IP address
  • How you arrived at our site (e.g., via search engine or referral)
  • How you interact with our site (pages viewed, time spent, clicks)
  • We use cookies and similar technologies for analytics, site performance, and (where consented) targeted advertising.

2. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity – to process and manage your bookings or enquiries.
  • Legal obligation – to retain financial and transaction records for tax and accounting compliance.
  • Consent – for marketing communications (e.g., newsletters).
  • Legitimate interests – to improve our website, services, and customer experience.

3. How We Use Your Information

We use your personal data to:

  • Manage bookings, reservations, and payments
  • Communicate with you about your stay or enquiry
  • Send marketing communications where you have consented
  • Improve our website and services through analytics
  • Protect against fraud, misuse, and unlawful activity

4. Sharing Your Information

We may share your data with trusted third parties, including:

  • Payment processors – to securely process transactions
  • Website hosting and IT providers – to maintain our site and systems
  • Email service providers – to send booking confirmations and newsletters (if opted in)
  • Advertising and analytics partners – to provide relevant advertising (where consented)
  • Professional advisers, suppliers, and subcontractors – where necessary to perform our contract with you
  • Legal authorities – when required by law or to protect rights, safety, and property

Some of these providers may be located outside the EU/EEA. In such cases, we ensure that appropriate safeguards (such as EU Standard Contractual Clauses) are in place.

We may also disclose information in connection with a business transaction (e.g., merger, sale, or acquisition).

5. Data Retention

We retain your personal data only as long as necessary for the purposes collected, including:

  • Booking and transaction records: 7 years (legal requirement)
  • Marketing data: until you withdraw consent (unsubscribe)
  • General enquiries: up to 2 years

We may retain anonymised data for statistical purposes indefinitely.

6. How We Protect Your Data

We take appropriate measures to safeguard your personal data, including:

  • Encryption (SSL) for sensitive data and payments
  • Restricted access to systems containing personal data
  • Regular security scanning and malware protection
  • Secure third-party payment gateways (we do not store card details)

If a data breach occurs that may affect your rights and freedoms, we will notify you and the relevant supervisory authority in line with GDPR requirements.

7. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data (subject to legal obligations)
  • Restrict or object to certain processing activities
  • Withdraw consent for marketing communications at any time
  • Request data portability where applicable

To exercise your rights, contact us at: stay@templehouse.ie We aim to respond within 30 days.

8. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us so we can delete it.

9. Third-Party Websites & Social Media

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their policies.

Interactions on social media platforms are governed by the privacy policies of those platforms.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Please review periodically to stay informed.